Delay rejection emails and undo a rejection

Mistakes happen when moving candidates across pipeline stages. OneATS provides a configurable cooling-off delay and an immediate Undo action to prevent accidental rejections from reaching candidates.

Setting rejection email delay

1. 1Open Settings → Templates.
2. 2Under Rejection Email Delay, set the cooling-off period in hours (e.g. 24 hours, or 0 for immediate delivery).
3. 3Save changes.

Undoing an accidental rejection

1. 1When you drag a candidate to Rejected on the hiring board, an action toast appears stating 'Candidate rejected. Email goes out in [X] hours. Undo'.
2. 2Click Undo within the toast or open the candidate's profile and click Cancel Scheduled Rejection.
3. 3The candidate is immediately restored to their previous active stage, and the queued email is deleted.