Gupshup WhatsApp integration
Already on Gupshup? Connect your Gupshup WhatsApp app with its API key, app name and sender number, then set the callback URL OneATS gives you.
Why connect it
Why connect Gupshup (WhatsApp) to OneATS
Keep your Gupshup contract
Use your existing Gupshup commercial arrangement and sender number without switching providers.
Unified Messages tab
Recruiter outbound messages and candidate inbound replies stay synced directly on the applicant timeline.
Automated event alerts
Dispatch scheduling invitations, 24h reminders, and status updates through Gupshup templates.
Setup
How to set up Gupshup (WhatsApp)
The steps below match the screens in your OneATS portal.
Keys, provider links and portal locationWhat you need
- A live Gupshup enterprise account and WhatsApp app
- Your Gupshup account API key
- Your Gupshup app name exactly as registered
- The verified WhatsApp sender phone number
Select Gupshup in Settings
Open Settings → WhatsApp and choose Gupshup as your provider.
Settings → WhatsApp
Enter credentials
Enter your Gupshup API key, app name, and sender number.
Configure the callback URL
Copy the unique callback URL from OneATS and paste it into your Gupshup app's webhook settings, enabling inbound message events.
Link templates
Enter your approved Gupshup Template IDs in the Templates tab under Settings → WhatsApp.
Send a test message
Verify your setup with Send Test Message.
Keys and links
Keys you need for Gupshup (WhatsApp) and where they go
Connect your enterprise Gupshup WhatsApp app with its API key, app name, and sender phone number.
- Gupshup API KeyGupshup dashboard → Account details → API Key.Field
API Key - App NameThe app name exactly as created in Gupshup.Field
App Name - Sender Phone NumberThe verified WhatsApp Business number assigned in Gupshup.Field
Sender Number
- Paste the secret callback URL generated by OneATS into your Gupshup app's webhook settings.
- Enter your approved Gupshup Template IDs in the Templates tab under Settings → WhatsApp.
Where it goes in OneATS
- Settings
Then select Save Configuration.
Open this screen in OneATSAdmins only. You'll be asked to sign in.
- The callback URL contains a secret unique to your company; keep it private and rotate it from Settings if compromised.
- Candidate replies trigger real-time timeline updates and notify the assigned recruiter.
Questions
Gupshup (WhatsApp) questions
Which Gupshup API does OneATS use?
OneATS connects to the official Gupshup WhatsApp messaging API (api.gupshup.io/wa/api/v1) using your account credentials.
Can we use both Meta Cloud API and Gupshup?
You can switch between providers in Settings → WhatsApp, but only one provider is active for live dispatch at a time.
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