Connect WhatsApp Business (Meta or Gupshup)

Connect your company's official WhatsApp Business number to send automated interview reminders, collect candidate confirmations, and message applicants directly from OneATS.

Who can do this

Company admins only.

Connecting Meta WhatsApp Cloud API

1. 1In Settings, open the WhatsApp tab.
2. 2Select Meta Cloud API as your provider.
3. 3Enter your Meta Phone Number ID, WhatsApp Business Account ID, App Secret, and permanent System User Access Token.
4. 4Copy the unique Webhook Callback URL and Verify Token generated by OneATS into your Meta App dashboard.
5. 5Select Save & Verify Credentials, then send a test message to confirm connectivity.

Connecting Gupshup

1. 1Select Gupshup as your provider in Settings → WhatsApp.
2. 2Enter your Gupshup App Name and API Key.
3. 3Copy the webhook callback URL into your Gupshup enterprise dashboard.
4. 4Select Save Settings.