WhatsApp templates and quiet hours

OneATS handles WhatsApp messaging compliance automatically: only candidates who opt in receive messages, quiet hours hold late notifications, and template rules prevent delivery failures.

Who can do this

Company admins and recruiters.

Mapping message templates

1. 1Submit your notification templates in Meta Business Manager or Gupshup under the Utility category.
2. 2In OneATS Settings → WhatsApp → Templates, enter the approved Template Name (Meta) or Template ID (Gupshup) for each notification type.
3. 3Map templates for: Interview invitation, 24-hour reminder, 2-hour reminder, 1-hour reminder, and onboarding document nudges.
4. 4Save your template configuration.

Compliance and safety rules

• Candidate opt-in: Automated messages are only sent to candidates who explicitly ticked the WhatsApp opt-in box on their application form.
• Quiet hours: Between 21:00 (9:00 PM) and 08:00 (8:00 AM) in your company's time zone, automated messages are held in a queue and flushed the following morning. Reminders that would arrive after an interview starts are dropped.
• 24-hour window: Recruiters can send free-form messages within 24 hours of a candidate's last reply. Outside this window, only pre-approved templates can be sent.